Support - Hardware & Software Technical Support

  • We pride ourselves in not only offering our clients the latest forest technology solutions but also providing technical support for all of the hardware and software we sell.
  • We’re here to help you troubleshoot a technical issue, make a repair, or simply update your software.
  • Our website includes numerous pages, links, videos, and downloads that will help you diagnose your issue in a timely manner.

Call us now for more information!

Expert advice from a friendly LandMark Spatial Solutions team member.

  • Johnny Thompson – Sales
  • Darian Yawn – Support
  • Mark Books – Geospatial Services
  • Claire Hillmeyer

Connect with us for a screenshare support session!

  • Available for Desktop and Mobile Devices.
  • Call us for more information: 866-395-5440

Forestry Hardware & Software Technical Support

Software Downloads

Our Software Downloads page includes links to almost all of the software we sell, along with step-by-step install instructions, sample data, and templates. Sometimes our clients find it useful to watch one of our tutorial videos instead of thumbing through a manual.


Click on our Videos page and you will find a collection of videos on the following areas:

  • ArcGIS Desktop
  • SOLO Forest
  • fGIS
  • TCruise Desktop
  • Handheld data collectors

These video tutorials will discuss topics such as downloading aerial imagery into a GIS program, creating shapefiles, working with ArcMap templates, delineating polygons, and beaming files from one handheld data collector to another.

Repairs & RMAs

If you’re in need of repair to a handheld data collector or another hardware device, visit our Repairs and RMA’s page and click on the RMA form link under each manufacturer.

Manuals & How-To

We also offer free downloads to all of our training manuals found on the LandMark Spatial Solutions Training Manuals page. Our training manuals are comprehensive ‘how-to guides’ for virtually every step and procedure pertaining to the following software programs: fGIS, SOLO Forest, SOLO Office, and TCruise. Also, custom training manuals are available by request.


If you’re in need of a quick troubleshooting guide, visit our Troubleshooting page to access troubleshooting guides to some of our most common support questions.

Software Registration Forms

Software registration code request forms can also be found on the Software Registration Forms page. Simply click on the type of software registration you’re requesting, complete the form, and the requested codes will be sent by email to the address you provide.

Contact Support

If you have a technical question the best way to contact us is by telephone or email.  Please review our contact information on our Support Contact to get in touch with our primary technical support manager.

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